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Protocols and SLAs
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Protocols and Service Level Agreements (SLAs)

Quality Assurance has a high priority in the East Riding for all courses, however shared provision brings its own challenges.

Diploma photo

Protocols and agreements need to be in place to ensure a high quality of learner experience and achievement across a wide range of providers.

It is also vital that all providers comply with recent legislation covering safeguarding, vetting of adults who come into regular contact with young people, and with Health and Safety legislation and the Disability Discrimination Act.

The East Riding of Yorkshire Local Authority has purchased Capita SIMS Partnership Xchange to facilitate the sharing of attendance and other information.

Training has already taken place, and the package is gradually being taken up by providers to help to safeguard young people.

Last year Hull and the East Riding published a Best Practice guide consisting of common procedures, protocols and documentation for all providers across the north bank of the Humber.

In the East Riding, it was intended that this should form the basis of more detailed arrangements between partners.

Hull Local Authority has since reviewed and updated these procedures, and East Riding Local Authority is doing the same.

A Quality Assurance group, set up in Autumn 2009, is working on updating our protocols to complement Hull.

Common documentation remains the same for both Local Authorities for the moment.

This can be accessed at:

Managers in schools and colleges are responsible for the quality of their provision, and the Lead Assessor is responsible, with the providers, for the quality assurance of Diploma assessment.


If you need help, or require the document in other formats, please contact us.

Cover of Professional Protocols for Collaborative and Commissioned Provision and Service Level Agreements document

Sections extracted from the Professional Protocols for Collaborative and Commissioned Provision and SLA document available above.
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For information on the progress of the QA update, and any other queries contact:

Jean Johnson, 14-19 Lead Officer
Tel: 01482 391337