' Rather than just operating the system Change Makers say: "should that be the system? Can we do this better" ' - Tony Blair, Prime Minister, UK
Charter Mark logo
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Putting the customer first,
promoting choice, flexibility and innovation in public service.
Chartermark is the Government's award scheme for recognising and encouraging
excellence in public service.
It is unique among quality schemes in the way it concentrates on results - the
service the customer actually receives.
Charter Mark is a powerful, easy to use tool to help everyone in
the organisation focus on and improve customer service.
Achievement of the standard is recognised by awarding the right
to display the prestigious Charter Mark logo.
At the heart of Charter Mark criteria is the fundamental question:
what does the customer expect or hope for from the services you
offer?
Charter Mark holders have demonstrated that they offer choice to
their customers so that a wide range of needs are catered for.
They know it is more about achieving a change of culture than winning
a trophy - and change and improvement must be ongoing.
It recognises that people on the front-line dealing with customers
and the public daily are often the best judges of what needs to
be done to improve service.
For more information please click on the link below to access the web site:
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